Refund policy
Ocolaa Return & Exchange Policy
At Ocolaa, we want you to love your purchase! If you're not completely satisfied, we’re here to help.
You have 7 days from the date you receive your item to request a return.
Eligibility for Returns:
- Items must be in original condition—unworn, unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
To initiate a return, contact us at ocolaa@ocolaa.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package.
Important: Items sent without prior return authorization will not be accepted.
If you have any questions about your return, feel free to reach out at ocolaa@ocolaa.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns for:
- Final sale or clearance items
- One-of-a-kind (1 of 1) garments
- Worn items
If you’re unsure about the eligibility of your item, please contact us.
Exchanges
If you’d like to exchange an item, the fastest way is to return the original item first. Once your return is approved, place a new order for the item you’d like instead.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved: Your refund will be processed automatically to your original payment method.
Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund.
We appreciate your trust in Ocolaa and are committed to making sure your shopping experience is seamless.