Shipping policy
Ocolaa Standard Shipping Policy
We’re excited to get your order to you! Below is everything you need to know about our shipping process.
Domestic Shipping (Within the US):
Standard Shipping:
- Delivery Time: 3-7 business days (may vary)
- Processing Time: 1-2 business days before shipping
Tracking Information:
- A tracking number will be provided once your order has been shipped.
- You can easily track your package through the link provided in your confirmation email.
International Shipping:
Standard International Shipping:
- Delivery Time: 7-14 business days (varies by destination)
- Processing Time: 1-2 business days before shipping
Customs & Duties:
- International customers are responsible for any applicable customs fees, duties, or taxes upon delivery.
Additional Shipping Information:
- Orders are processed Monday through Friday, excluding holidays.
- Delivery times are estimated and may vary due to unforeseen circumstances.
- Ocolaa is not responsible for delays caused by the carrier or customs.
Order Issues & Lost Packages:
If you experience any delays or issues with your order, please contact us at ocolaa@ocolaa.com or call us at (404) 986-8499 for assistance.
Thank you for shopping with Ocolaa